What if the device goes offline?

If the device goes offline, check the following:

1. Check that the device has a strong Wi-Fi signal. If the signal is weak, move the device closer to the router.

2. Check that the Wi-Fi network the device is on has a stable internet connection.
3. The device only supports 2.4 GHz networks. Do not choose a 5 GHz network.
4. Check the power cord and adapter. If they don't match, the device may lose power and disconnect often.