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Shenzhen Cylan Technology Co., Ltd.
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T10 Max desktop dual-screen AI translator

T10 Max

Desktop Dual-Screen AI Translator T10 Max

A multilingual service counter

The Im Mate desktop dual-screen AI translator. Two 10-inch HD screens, one for each person, translate as you speak. Made for public service counters at hotels, hospitals and airports.

Highlights

  • Two 10-inch HD screens
  • Dual noise-reducing mic arrays
  • Real-time translation in 35+ languages
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  • A T10 Max on a hotel front desk

    Two screens, one each

    Two 10-inch HD LCDs, one for staff and one for the visitor, so key details are easier to check.

    Dual 10-inch HD LCDs

  • Two people who speak different languages talking across the T10 Max

    35+ languages, speak and it translates

    Real-time translation between 35+ languages for hotel check-in, hospital triage and airport inquiries.

    35+ languages

  • Airport staff help travelers with the translator

    Clear even when it is noisy

    Two digital noise-reducing mic arrays pick up speech in noisy places.

    2 noise-cancelling mic arrays

  • A hotel front desk using the translator with a foreign guest

    AI knowledge base

    Add an image knowledge base to bring up pictures during a conversation. In robot mode, it translates and answers users' questions on its own.

    Robot mode

Overview

The T10 Max is the Im Mate desktop dual-screen AI translator, made for public service counters such as hotel front desks, hospital triage desks and airport information desks. Two 10-inch HD LCDs give the staff member and the visitor a screen each. Speak and it translates; connect it to the internet and it is ready to go, with no one typing while trying to listen.

Where it is used

  • Hotels: front desk, concierge desk and complaint window. Check ID, room type, deposit and house rules at check-in; explain transport, dining, nearby places and itinerary suggestions; confirm room requests, complaints and follow-ups.
  • Hospitals: collect nationality, allergies and main symptoms at triage; consultations in the exam room; go over procedure steps and precautions before a test. Supports face-to-face two-way voice plus text translation.
  • Airports: information desks, check-in and baggage areas, international transfer halls, arrival halls and special assistance counters, covering arrival, transfer, departure and special care.

Why it suits a service counter

  • Easy to read: both people read the translation on a large screen, so key details are easier to check.
  • Stays put: sits on a counter, exam desk or service desk, so hands stay free during the conversation.
  • Speaks smoothly: real-time translation between 35+ languages, so service keeps moving.

Other features

  • Many settings: retail, front desks, hospital consultations and business meetings. Set a scenario for more accurate translation.
  • AI knowledge base: build an image knowledge base in the translator management console and link it to the translator. When a conversation mentions an item, its picture appears.
  • Robot mode: automatically translates and answers users' questions.
  • Remote call translation: invite someone far away to a translated call by WeChat, WhatsApp or SMS.
  • History and summaries: review conversations in the Im Mate app and generate summaries.
  • Two digital noise-reducing microphone arrays; iOS, Android and web management.

In use at the Guangzhou Baiyun Airport service desk, a medical consultation desk in Shenzhen and a hotel front desk in Indonesia.

Related videos

All videos

  • How to Add a Translation Device

    In the Im Mate app, tap + to add a device and choose the Wi-Fi network for the translator. Once connected, it shows up on the app home screen.

    Updated Oct 27, 2026

  • How to View Translation History and Summaries

    After a conversation, open the Im Mate app to see the translation history and generate a summary from a template. Picked the wrong template? Generate it again.

    Updated Oct 27, 2026

  • How to Set Up Scenario-Based Translation

    Pick the scenario that matches your use, such as hotels and dining or transport and travel, for more accurate translation. The translator works without one too.

    Updated Oct 27, 2026

Related questions

All questions

Which languages does the T10 Max support? Does it need the internet?

The T10 Max translates in real time between 70 languages, including English, Simplified and Traditional Chinese, Cantonese, Japanese, Korean, Arabic, Spanish, Russian, French and German. See the T10 Max page for the full list. Connect it to the internet and start talking.